How to Report an Issue

Welcome to the issue reporting form! Please follow these steps to tell us about the issue you're experiencing.

Step 1: Location of the Issue

This section is all about where the issue is located.

Select Existing Address (if applicable):

• If you are logged in and have previously reported issues, you might see a dropdown menu labeled "Select Address."
• If the issue is at one of your existing locations, choose it from the dropdown. This will automatically fill in the address fields below.
• If there is only one address, the system will prefill it for you.
• If you have multiple addresses but don't want to use them, skip this step, and go to the below to enter a new one.
• If the location of the issue is not in the list, go to the next step to enter a new address.

Enter the Address Manually:

• Street Address: Type the street number and name where the issue is located. (e.g., 123 Main Street). This field is required.
• Apt. #: If the location is an apartment or unit, enter the apartment number here. If it is a house, leave it blank.
• City: Enter the city where the issue is located. This field is required.
• State: Select the state from the dropdown menu. This field is required.
• Zip: Enter the five-digit zip code. This field is required.

Step 2: Describe the Issue

This is where you tell us the details about the problem.

Describe the Issue:

• In the large text box provided, write a clear and detailed description of the issue you're reporting.
• Be as specific as possible.
• Include what happened, where it's happening, and any relevant observations.
• This field is required.

Step 3: Category of the Issue

This section helps us understand what kind of problem you are reporting.

Select Issue Categories:

• Click on the "Select one or many categories here" box.
• Choose the category or categories that best describe the issue. You can select multiple categories if the issue is related to several areas.
• This field is required.

Optional Step: Add Related Images or Videos

This step is helpful, but not mandatory.

Attach Files:

• If you have images or videos related to the issue, you can upload them to help us understand the situation better.
• On large screen size computer, there will be a file pond upload area where you can drag the files to upload.
• On a smaller screen size phone, you can upload files using the default upload way.
• The app support image type: jpeg, png, and gif.
• The app also support video type: mp4, mpeg, and quicktime.
• The maximum file size is 150MB per file.

Final Step: Submit the Issue

1. Review: Double-check all the information you've entered to make sure it's accurate.
2. Submit: Click the "Submit" button to send your issue report.
   • Before submit, the system will check if you are a human by using recaptcha.
   • If you are a human, the system will process your information and submit it.
   • Otherwise, you will get an error message, and you have to try again.
3. If there is an error on the form, an error message will be displayed.

After Submitting:

• You'll see a message confirming that your issue has been reported.
• If you are logged in, you will be redirected to the dashboard.
• If you are not logged in, you will be redirected to a temporary user registration page.

Tips for Reporting Issues Effectively: